In addition to self-service options Yozio Enterprise-level plans include support and customer success- our on demand growth advisors. Registered Yozio users of apps on our Free-level plan have access to self-serve support. Should registered Yozio users of apps on Free-level plans contact us we will provide response with our best effort.
If you are a registered user of Yozio and experience an issue or have any questions related to our products, features, or services, you can report a “case” to Yozio Support in the following ways.
Our goal is to resolve any case you create with us as quickly and efficiently as possible. Providing us with the right information when you create the case can help us expedite this process and save you time.
If you are reporting a problem, replicating the reported issue is our first step in technical troubleshooting. The following list shows the types of questions you’ll need to answer to enable our support engineering team to efficiently attempt to replicate your issue so we may further investigate and resolve.
All registered users are on an app’s “Support List.” Users on the Support List may report cases to Yozio. It is the your responsibility to keep this list current with all designated contacts. You can manage this list in the Yozio Console > Settings > Team Members.
Our Support Engineering team is available from 8:30 AM to 5 PM PDT, excluding weekends and holidays. After-hours, weekends and holidays our team of engineers monitors Yozio systems and provides on call support for customers on Enterprise-level support plans. We work with businesses around the world and ensure enterprise-level reliability 24x7.